Student Finance Contact Number: 0300 100 0607

Phone Student Finance on 0300 100 0607 to discuss a financial matter such as a loan, or contact this number 0141 243 3570 if you’re a student from the EU.

If you’re a UK resident and require financial assistance, then you can apply for a loan from Student Finance. For new students, you can apply for a Tuition Fee Loan. You can also apply for a Maintenance Loan if you need assistance with your living expenses whether you’re living at home with your parents, living away from home, living outside of London or even living and studying abroad. You may also be able to apply for a grant that could cover the cost of your travel expenses, if you’re enrolled in a university abroad. Part time students are aslo eligible for the available loans if the “Course Intensity” is 25% or over. This is a measure of the percentage or the amount of the course taken relative to the full time course load. This is measured by the university or college enrolled in.

If you require assistance using the online application portal or if you have any enquiry regarding the service and the process of application or claiming, then you can call Student Finance England at 0300 100 0607 on the telephone or at 0300 100 0622 on the textphone. Telephone lines are open from 8am-8pm on weekdays and from 9am-4pm on weekends while the textphone lines are open from 8am-4pm, weekdays only.

If you require braile or any other alternative formats of communication then you can contact the Student Finance Helpline at 0141 243 3686. If you prefer, you can also send an email to brailleandlargefonts@slc.co.uk. Include in your email your contact information and the format you require.

If you’re a parent or a partner and would like to support the application of the student, then you can send the necessary evidence to:

Student Finance England,
PO Box 210,
Darlington,
DL1 9HJ,
United Kingdom.

You can also contact them on Twitter by tweeting @SF_England. They’ll respond from 10AM – 1PM on weekdays. You can also connect with them on their FB page at: https://www.facebook.com/SFEngland

For EU students, you can contact them at 0141 243 3570 or if you’re outside the UK, at +44 (0) 141 243 3570. These lines are open fro 9am-5:30pm during weekdays.

You can also write to them at:

Student Finance Services Non UK Team,
Student Finance England,
PO Box 89,
Darlington,
DL1 9AZ,
United Kingdom.

Or alternatively:

European Economic Area (EEA) Migrant Worker Applications,
Student Finance England,
PO Box 89,
Darlington,
DL1 9AZ,
United Kingdom.

If you wish to contact them about 24+ Advanced Learning Loans, then call them at 0300 100 0619. Their lines are open from 8am-8pm on weekdays and from 9am-4pm during weekends.

You can also send them a letter in the post:

24+ Advanced Learning Loans,
PO Box 302,
Darlington,
DL1 9NQ,
United Kingdom.

If for any reason you have a complaint about the way you were treated by them, their process or the benefits and services they offer, then you can send your complaints to customer_complaints@slc.co.uk or call them at 0300 100 0601.

You can also send your complaints by post to:

Customer Relations Unit,
Student Loans Company,
100 Bothwell Street,
Glasgow,
G2 7JD,
United Kingdom.

If you wish to appeal a decision made regarding your application, then you can fill in this form here: http://media.slc.co.uk/sfe/nysf/sfe_appeals_form_1314_d.pdf

Or you can send it via email to formal_appeals@slc.co.uk

Or you can send it through the post to:

Formal Appeals,
Memphis Building,
Lingfield Point,
P.O. Box 226,
Darlington,
DL1 9GA,
United Kingdom.